Terms & conditions

At Premier Inn, we're so confident you'll have a great night's sleep that if you don't, we'll give you your money back. If there’s a problem, just have a chat with a member of our friendly reception team. They’ll be happy to put things right. This is our Good Night Guarantee.  

What do I do if I'm unhappy during my stay?
The first thing to do is speak to one of our team, who’ll be happy to put things right for you. Our friendly reception teams are on hand 24 hours a day, 7 days a week.

Is there a time limit on when I can have my money back under the Good Night Guarantee?
Most guests let us know if there’s been a problem while they’re still staying with us. However – if you don’t get the chance to do that, you have up to seven days from check-out to claim on our Good Night Guarantee.

You may claim a refund of your room charge for each night that you do not have a great night's sleep at a Premier Inn subject to the following:
 
Process for making a claim
 
Claims must be made within 7 days of the end of the stay to which your claim relates.
 
To make a claim you should raise your complaint with the team at the hotel who will advise you of the process. If you did not raise your complaint at the hotel or were unable to do so, you must contact us through our web form. If your room was booked as part of a group booking, the person who made the booking on behalf of the group must make the claim. If you room was booked through a tour operator, you must make your claim to the tour operator.
 
You will need to provide details of the Premier Inn hotel in which you stayed, the dates of your stay, the nights for which you wish to claim a refund and the reason(s) why you did not have a great night's sleep on each of those nights.
 
Refunds will be made to the card you used when you paid for your room and are usually processed within 7 days. You will be asked to confirm receipt of your refund.
 
Exclusions

1. Our Good Night Guarantee does not apply where you do not have a great night's sleep due to circumstances that are beyond our reasonable control as hoteliers such as extreme weather conditions, fire, flood, lightning, earthquake, explosion, terrorism, war, civil disorder, epidemics, embargoes, labour disputes and power cuts.
2. You may not claim under our Good Night Guarantee if you have breached the terms and conditions applying to your booking for example by causing damage to our property or to other guests property or by being abusive to our staff or to other guests during your stay.
3. We reserve the right to reject claims made by individuals who are abusing the Good Night Guarantee by making excessive claims. If an individual or any of the guests within their booking claims a refund for more than 50% of their stay on more than two occasions in any 12 month period, such claims will be deemed excessive save where we are satisfied that there is a good reason for the claims.

Booking via our website provides you with the possibility of availing our early check in and late check out Special Offer. The early check in and late check out is subject to availability on arrival at the hotel for check in and on the day of departure for late check out. No guarantee can be made prior to arrival for early check in or late check out. 

The offer is only valid for bookings via mena.premierinn.com

Premier Inn accepts payment by cash, credit card (Visa, Mastercard, American Express).

We do not accept cheques. Bookings made through the website are not guaranteed unless the credit card details are correct, genuine and active.

Proof of Identification at Check In

All guests are required to provide identification upon check-in. Proof of identification required as follows:

• UAE Nationals and Residents should provide their Emirates ID or Passport
• GCC Nationals and Residents should provide their National ID or Passport
• Guests from outside of the GCC should provide their Passport.

Premier Inn Non-Flex bookings – all bookings made against the Premier Inn Non-Flex rate will be charged as soon as the booking is made through the Premier Inn website or any time thereafter at the sole option of Premier Inn. By accepting the terms and conditions of the booking you are accepting these payment terms and conditions in full. No extra charge will be taken for making a payment from a credit card, however Premier Inn reserves the right to change this policy as and when required, dependent on updates, changes to the business systems and/or functionality. If the non-refundable payment for a Premier Inn Non-Flex booking could not be processed and collected by Premier Inn for any reason (including due to incorrect or fraudulent credit details or lack of available balance or approval from credit card service providers), Premier Inn has no obligation to hold or guarantee your booking and in such cases bookings previously confirmed will automatically be cancelled.

Please be aware that United Arab Emirates are introducing VAT (Value added tax) on the 1st January 2018. Please note all stays that fall on/or post 1st January 2018 will incur 5% VAT. If you have any queries, please contact us at reservations@mena.premierinn.com.

Room prices are per room, per night and are excluding Municipality/Government Fees, VAT and Service Charge.

In the United Arab Emirates, Municipality/Government fees and service charge will be added by the hotel and invoiced for billing, in line with payment terms of the booking. These are broken down below:

Abu Dhabi - A 15AED Municipality Room Charge per room, per night will be charged for the first 30 nights of consecutive stays. A 10% Service Charge, 4% Municipality Fee, 6% Tourism Fee and 5% VAT apply to bookings in Abu Dhabi.

Dubai - A 10AED Tourism Dirham Fee will be charged per room, per night for the first 30 nights of consecutive stays. A 10% Service Charge, 7% Municipality Fee and 5% VAT apply to bookings in Dubai.

Book online on mena.premierinn.com and get the best rates available at any Premier Inn hotel in Dubai, Abu Dhabi, and Qatar. We guarantee that mena.premierinn.com will always offer the lowest rates available anywhere online for its hotels in Dubai, Abu Dhabi, and Qatar.

The guarantee excludes corporate rates.

Should you find a lower rate on another website please submit a claim by emailing marketing@mena.premierinn.com, within 24 hours of completing a reservation at mena.premierinn.com

Cancellation of a room reservation must be made before 1pm on the arrival date unless stated otherwise on your booking terms and conditions.

If you cancel a room reservation before 1pm on the day of arrival and have paid for the room in advance, a full refund will be processed to the same payment method. A cancellation reference will be given and must be retained as proof of cancellation.

If you cancel a room reservation after 1pm on the arrival date and have not already paid for the room in advance, you will be charged for one night's accommodation per room booked. A cancellation reference will be given and must be retained as proof of cancellation. The customer will be issued with a receipt for this charge. The payment will normally be processed before 9am the next day.

If you decide to shorten your stay you must inform the reception team by 12pm on the day of your departure, you will be charged the cost of one night's accommodation per room booked if you inform us after this time.

Bookings made after 1pm on the day of arrival are non-refundable, and are subject to the standard cancellation terms.

Premier Inn Non-Flex - No cancellations, amendments (including name change) or refunds can be made. Offer is available at selected Premier Inns only and is subject to availability. Please check alternative dates if your selected date is not available or choose the closest Premier Inn to the subject property..

Check-in time is at 2:00 PM and check-out time is 12:00 noon.

Please let the hotel know if you are likely to arrive earlier than 2:00 PM or after 11:00 PM .

Your room must be vacated by 12:00 noon on your day of departure. Failure to leave your room by this time may result in additional charges up to and including the cost of one night's accommodation.

Booking via our website provides you with the possibility of availing our early check in and late check out Special Offer. The early check in and late check out is subject to availability on arrival at the hotel for check in and on the day of departure for late check out. No guarantee can be made prior to arrival for early check in or late check out.

The offer is only valid for bookings via mena.premierinn.com

Your room is reserved up to 1:00 PM on the day of arrival. We would appreciate if you may guarantee your reservation at the time of the booking; all non-guaranteed rooms will be released in case guarantee is not provided.

You can guarantee your room by giving your credit card details at the time of booking or by paying for your room in cash at the reception at least before the time and day of the cancellation policy as stated in your confirmation.

Family rooms offer accommodation for a maximum of two adults and up to two children aged 15 and under (and an infant under 2 years in a cot). A family room will consist of a Queen size bed, a sofa bed and/or a pull out bed. Please contact the hotel directly if you require further information.

Interconnecting rooms are available in all Premier Inn Hotels subject to availability on the day of arrival. The request will automatically be on a high priority and we will do our utmost to provide it.

Premier Inn can provide baby cots at no extra charge.

Most Premier Inn hotels offer family rooms, these hotels are indicated throughout the directory and when making a booking through the website.

A twin room may vary from a hotel to another and will either consist of a queen size bed (in most hotels) and a sofa bed or 2 single beds. Please contact your hotel directly for more information.

Most of our hotels provide both smoking and non-smoking rooms, however some are fully non-smoking so please check with your hotel if you have any specific requirements. You can also request your preferred option at the time of booking and Premier Inn will ensure you get the same preference every time you stay with us.

All our Premier Inn hotels have rooms which are specially adapted for customers with disabilities. If no disabled room is available at the hotel of your choice, we will contact neighbouring Premier Inn hotel to help find suitable accommodation for you.

Although Premier Inn will make every possible effort to accommodate your personal requests, all rooms and special requests are subject to availability. We apologise in advance if your particular requests cannot be met.

1. Smoking is only permitted in designated smoking rooms and designated smoking areas (including E cigarettes). Guests that smoke in a non-smoking room will be charged a minimum of 500 AED cleaning fee. Shisha is not permitted anywhere in Premier Inn Hotels.

2. You and your guest are not permitted to bring dangerous or hazardous materials into the hotel.

3. You and your guests may not use any electrical appliances or other equipment that may set off our Fire Alarms, such as toasters, mini cookers, bakhoor burners, candles etc. although this is not an exhaustive list.

4. Utilise Premier Inn rooms to store materials, which in the sole opinion of Premier Inn could damage the room or be a risk to health.

5. Prevent Premier Inn staff or management to access the room and provide access at least once every two days.

6. You may not use any technology provided by Premier Inn to download or access unlawful or obscene material.

7. You may not use any technology or equipment that will cause disturbance to other guests.

8.  As required by law all residents and guests MUST be registered at reception before visiting any bedrooms.

9. Only resident registered guests may stay overnight in bedrooms. If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage and you shall be liable to pay Premier Inn the amount required   to make good or remedy such damage, replacement or loss of revenue.  All charges for damage will be directly applied to the Credit or Debit Card used for payment and a legal invoice issued to the registered email address. Please note that by making a reservation and in signing to register upon check-in you are accepting all the Terms and Conditions detailed above.

Breakfast is served in the hotel restaurant between 6:30 AM till 10:00 AM . Local variances may apply so please check with your hotel.

'Kids eat free' breakfast offer:

• One breakfast per child only to be taken in the restaurant. Up to a maximum of two children can eat free per adult purchasing a full breakfast.
• The offer applies to Premier Inn residents only.
• The Premier Inn 'Kids eat free' breakfast offer applies to children aged 15 and under.
• Children aged 16 and over  purchasing a continental breakfast will be charged the adult price for breakfast.

We regret that, with the exception of  eye-seeing dogs, no pets are allowed in Premier Inn.

Electrical appliances, such as toasters, mini cookers and portable grills, may not be used in the rooms as they may set off the sensitive fire alarm system. The same is for Shisha.

Reservations for rooms are non-transferable and must not, under any circumstances, be sold or otherwise transferred to a third party who is not a member of your group.

You must not advertise, market or otherwise offer any Premier Inn room for sale either on its own or as part of a combined offer.

Premier Inn is part of Whitbread Group PLC.​

Fully licensed bars and restaurants are only available in Dubai and Abu Dhabi hotels.