Our payment, cancellation and refund policy is applicable to the rate plan you have booked to stay at Premier Inn.
Flex Rate / Member Rate
A valid credit card is required to guarantee bookings. Reservations can be cancelled by 1.00pm on the day of arrival. In case of no show and/or in case the reservation is not cancelled by 1.00pm on the date of arrival, the card will be charged the first night rate for every room booked. A no show charge equivalent to the first night rate for every room booked will be levied for reservations made after 1.00pm with same date of arrival.
Early departures permitted with notice (to the reception team) at least by 1200 hours on the new date of departure, else the room charges for the new date of departure remains payable by the guest.
Semi-Flex
A valid credit card is required to guarantee bookings. Reservations can be cancelled up to 3 days prior to the day of arrival. In case of no show and/or in case the reservation is not cancelled 3 days prior to the date of arrival, the card will be charged the first night rate for every room booked.
Early departures permitted with notice (to the reception team) at least by 1200 hours on the new date of departure, else the room charges for the new date of departure remains payable by the guest.
Non-Flex Rate / Saver Rate / Early Bird Rate / Extended Stay Rate
The hotel may require payment prior to arrival. This rate is non-refundable. No cancellation, no refunds and/or no amendments (including name change) allowed. No shows and early departure will be charged for the full value of the entire reservation.
Long Stay Rate
The hotel may require payment prior to arrival. Reservations can be cancelled without charge up to 30 days prior to the date of arrival. In case of late cancellation or no shows, the guest will be charged for the first 30 days of the booking and no refund of this amount is permitted.
Early departures permitted subject to payment of room charges for at least 30 days.
Refund Procedure
If you are eligible for any refund, the refund amount shall be processed only to the original payment method. Example - a payment from a particular credit card shall be refunded to the same card only. Refunds to expired or cancelled cards are handled by the card issuer and, in most cases, credited to the your replacement card.
Collection
The hotel has the right to charge the card provided by the guest at the time of reservations for full value of non-refundable bookings or for the applicable no show charges.